EU/UK Rep Service – Frequently Asked Questions

What is the EU/UK Rep service?

The EU/UK Rep service provides GDPR EU/UK Rep and Swiss FADP compliance support. GDPRLocal acts as your European Union, United Kingdom, and/or Swiss Representative to help you meet your regulatory obligations under Article 27 and Swiss FADP compliance requirements.

Why do I need an EU/UK Rep or Swiss Rep?

Article 27 (GDPR) and Swiss FADP compliance require you to appoint a Representative if the company processes EU/UK or Swiss data. GDPRLocal can provide this service to help you meet these legal obligations.

What do I need to provide when I sign up?

When you sign up, we need a few details about your company and the services you require to get started. Once you have decided the best option for you, you can download your Written Agreement and use the portal to guide you through the quick and easy onboarding process.

What is a Written Agreement?

A Written Agreement is a required document for Article 27 and Swiss FADP compliance. When you sign up, you can download your Written Agreement instantly.

What is a Record of Processing document (ROPA)?

A Record of Processing document (ROPA) is required for Article 27 and Swiss FADP compliance. GDPRLocal will hold a copy of your ROPA and provide a template ROPA if needed.

What free templates does GDPRLocal provide?

GDPRLocal provides the following template documents free of charge:

• SAR (Subject Access Request) templates

• Breach templates

• Information Security policy templates

You can update and upload these templates to complete the verification process fast.

What happens if I receive a complaint?

GDPRLocal is your first line of defence when you receive a complaint. As your EU/UK/Swiss Rep, GDPRLocal will work closely with you to help you deal with complaints, resolve any issues, and manage Regulator investigations. The priority is to keep you safe.

How quickly can I get set up?

Setup is quick and easy. You can create an account, select the UK/EU and/or Swiss Rep service from the portal, and the Written Agreement will be available instantly. One of the team members will then contact you to complete the onboarding process.

What is included in the EU/UK/Swiss Rep service?

The EU/UK/Swiss Rep service includes access to a portal with a Request Management system, where you can manage requests, track responses, help ensure you meet your reply deadlines, and request additional assistance when needed.

Can I access additional compliance tools?

Yes. If you sign up to Compliance Hub, you get access to SAR, RTE and Breach Manager tools with step-by-step guidance and template responses on how to best handle a difficult request.

What support does GDPRLocal provide?

GDPRLocal’s team are always available to help. The service includes 24/7 Compliance Support for breaches, complaints, or Regulator Investigations. The team will be there to help you.

What if I need instant setup?

If you have received a complaint or need an EU Representative to satisfy a new client, you can contact GDPRLocal for instant setup.

How does GDPRLocal help with complaints and Regulator investigations?

GDPRLocal will work closely with you to help you deal with complaints, resolve any issues, and manage Regulator investigations. The team’s aim is to avoid escalation, legal action and Regulator involvement, but they are able to support you in even the most difficult situations.

What is the goal of GDPRLocal’s support?

The number one priority is to keep you safe. GDPRLocal’s aim is to avoid escalation, legal action and Regulator involvement.

Is help available outside business hours?

Yes. 24/7 Compliance Support is available. The team will be there to help with breaches, complaints, or Regulator Investigations at any time.

What do I need to do to get verified?

GDPRLocal’s team will help ensure you meet your Representative obligations quickly and easily. They will even provide any missing due diligence document templates at no cost.

Can I choose between UK/EU and/or Swiss Rep service?

Yes. You can select the UK/EU and/or Swiss Rep service from the portal, depending on which Representative coverage you need.

How does the Request Management system work?

The Request Management system allows you to manage requests, track responses, help ensure you meet your reply deadlines, and request additional help when you need it.

What if I don’t have the required documents?

GDPRLocal will provide template documents for any missing due diligence requirements at no additional cost. This includes SAR, Breach, and Information Security policy templates, as well as a template ROPA if needed.