The Privacy Edge: How Donorbox Gained 22% Growth with GDPRLocal
Donorbox is the #1-rated fundraising platform for nonprofits, helping organizations raise over $3 billion to further their missions and make the world a better place. Its comprehensive fundraising system makes it easier to raise more online and on-location with the help of AI. Since 2014, the company has supported 100,000 nonprofits across 96 countries. Donorbox is headquartered outside of Washington, D.C. but its remote-first, 150-person team is based in over 23 countries around the world.
What data protection challenges prompted Donorbox to seek external compliance support?
Before partnering with GDPRLocal, Donorbox faced growing complexity in managing our global data privacy obligations, particularly under the EU’s GDPR framework. As our platform expanded across Europe and other jurisdictions with strict data protection laws, we recognized the risk of non-compliance – both in terms of legal exposure and loss of donor trust.
Our internal resources were stretched thin trying to keep pace with evolving regulations across regions. For instance, by mid-2023, we saw a 40% increase in data access and erasure requests from EU donors alone. It became clear we needed a dedicated compliance partner with specialized expertise.
We chose GDPRLocal for their depth of knowledge, responsiveness, and ability to provide scalable solutions tailored to fast-growing SaaS platforms like ours.
What made GDPRLocal stand out as the right partner for Donorbox?
Partnering with GDPRLocal has been a game changer for Donorbox. Their team quickly helped us implement a GDPR-compliant privacy framework, and streamline data subject access processes. With their support, we’ve achieved full alignment with GDPR, UK GDPR, and other international regulations, significantly reducing our legal exposure.
This compliance has not only helped us maintain trust with existing users, but has also enabled expansion into previously restricted markets. We’ve seen a 22% growth in EU-based nonprofit signups in the first 6 months of working with GDPRLocal. Additionally, GDPRLocal assisted us in training our staff through hands-on workshops and e-learning modules, boosting our internal compliance maturity across departments.
Can you walk us through the implementation process and collaboration with GDPRLocal?
The implementation process was smooth and collaborative. We kicked off with a detailed gap analysis led by GDPRLocal, which was completed within the first month. Over the next 90 days, we worked closely to update our privacy policies, implement consent management tools, and introduce streamlined data subject request workflows. Our product, legal, engineering, and support teams were all engaged in the rollout.
GDPRLocal provided us with templates, training sessions, and advisory throughout the process – allowing us to move fast without sacrificing thoroughness. By Q2 of that year, we had completed the majority of our compliance roadmap.
What has made GDPRLocal stand out as a long-term partner in your compliance journey?
We’ve been consistently impressed with GDPRLocal’s expertise, responsiveness, and personalized approach.
“GDPRLocal is not just a vendor – they feel like an extension of our security and legal teams. Their consultants are always available for urgent questions, and their proactive audits have kept us ahead of the curve.”
Joey Victorino, Director of Information Security & Compliance, Donorbox
Measurable outcomes include a 60% reduction in response time to data subject requests, zero GDPR-related complaints since implementation, and a notable improvement in donor trust scores, based on our quarterly satisfaction surveys. We look forward to continuing our partnership as we expand globally.